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Troubleshooting :
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If you are experiencing any problems with this system, please check the problem
and solution chart below. If all else fails, contact us by email using the "Contact
Us" link on the left.
Message : Customers requiring assistance through the use of this service
will receive a reply. Please do not submit reservation or cancellation requests
via this page's email form.
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Before submitting an email, please review the Troubleshooting Tips and notes below
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Problem
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Solution
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System is getting "Timed-out" message
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Your computer sat idle on one page for 20 or more minutes OR "Cookies" are
disabled - cookies must be enabled for these pages to function correctly
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Unable to make reservation
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Verify that you are using a compatible browser. This is a secure web page that uses
128 bit security. This requires you use Microsoft Internet Explorer Version 4.5
or higher or Firefox version 3.00 or higher or Safari Version 4.0 or higher or Google
Chrome Version12.0 or higher or Opera Version 11.11 or higher. If you still are
unable to complete a reservation, and you are using one of the above mentioned browsers,
please call
1-512-389-8900(9AM to 6PM Monday-Friday.)
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Do not know or have forgotten your password
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Click Forgot Password Link, under My Account tab.
Enter your email address and we will email you your Password.
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Do not know your Email Id
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You can call the TPWD Customer Service Center at
1-512-389-8900
between the hours of
9AM to 6PM Monday-Friday.
and they will pull this up for you.
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Unable to print your confirmation
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A confirmation notice will be sent to your email address.
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TPWD Customer Service Center Information
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Contact Phone Numbers :
- To Make, Cancel, Transfer, or Change a Reservation :
1-512-389-8900
- TTY/TDD :
1-512-389-8915
Hours of Operation :
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9AM to 6PM Monday-Friday.
TPWD Customer Service Center will be closed on all Major Holidays:
- Thanksgiving
- Christmas
- New Year's Day
- Easter
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Click here, if you are
unable to resolve the problem to proceed to email so we can assist you.
Thank you for your interest in Texas State Parks.
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